Billing Information
Institutional Billing: Contact MLabs. (Reference Laboratory Program)
Insurance Billing: No third party billing for outside facility's sample(s). Only established University of Michigan patients, with participating insurance, will we bill the third party payor.
International samples: Must be prepaid. You may submit check, money order, or credit card payment.
Prepayment : The University of Michigan will accept checks, money orders, and credit card (AMEX/Discover/Mastercard/Visa) payment. Please make checks and money orders payable to the University of Michigan. Testing will not be completed until payment is secured. If account is patient prepay please contact registration prior to sending a sample, you will want to have your demographic information in our system and receive a medical record number.
Cancellation Policy: Orders may be cancelled, for any reason, if MMGL is contacted before 5:00 pm the next business day after the sample is received. If canceled after that time we cannot honor, a setup and processing fee will be charged. If it is cancelled after the test is performed, the full service fee will be charged. Call MMGL (734) 615-2429 for cancellations or revisions.
Cashier's Office: The Cashier's Office is located on the second floor of University Hospital, next to the gift shop and down the hall from the cafeteria. The Cashier's Office will accept payments for University of Michigan hospital and physician bills. Payments can be made by cash, check, credit card or flexible spending cards.
Toll Free: (855) 855-0863
Locally: (734) 615-0863
email: patient-customer-service@umich.edu
Fax: (734) 998-0054
Statement Cycle: Once you have rendered services you may receive two separate bills for services received at the University of Michigan, one for professional fees and one for hospital fees. Each billing area has a customer service team to help you with questions or concerns you have about insurance billing or the amount you owe.